Shipping Policy

Virgin Pools does not sell or ship physical products. All purchases made through our website are for recurring pool maintenance services provided by independent local service professionals.

Because no physical goods are shipped, shipping fees, delivery times, and carrier policies do not apply.

Once your membership is purchased, we’ll contact you to confirm service availability in your area and coordinate your first scheduled pool service. If we’re unable to provide service at your location, you’ll be notified promptly and receive a 100% full refund of any payment made.

If you have any questions about your membership or service availability, please contact us through the Contact Us form or the Live Chat feature on our website.